Return Policy
At Farmers Lab Seed Bank, customer satisfaction is our foremost priority. We understand the importance of a positive online shopping experience and are committed to maintaining our reputation through exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a full refund for our products, underscoring our commitment to quality and customer satisfaction. We value your feedback and encourage you to share your experiences with us to help improve our services.
Return Procedure:
To ensure a smooth return process, please follow the steps outlined below:
- Initiate Return: You must notify us of your intention to return a product within 10 days of receipt.
- Written Notification: Please send your return request via email within the 10-day period, clearly stating your wish to return the item(s).
- Return Instructions: Upon receiving your written notification, Farmers Lab Seed Bank will provide you with detailed return instructions, including the return address, and confirm your return request.
- Processing Your Refund: Once we have received and confirmed the returned product(s), we will initiate a refund to your original payment method.
- Shipping Costs: Please note that shipping costs are non-refundable. The cost of return shipping must be borne by the customer, unless the return is due to an error on our part.
Important Note: To ensure a positive experience for all our customers, returns will only be processed if they adhere to the procedure outlined above. This policy helps us maintain the high level of service our customers expect and deserve.
We strive to make every aspect of your experience with Farmers Lab Seed Bank positive and straightforward. If you have any questions or need further assistance with your return, please do not hesitate to contact us.